Category Archives: Associations

PPAI and the Shift from a Transactional to Relational Organization

In the November issue of PPB, Chair Tom Goos, MAS, summarized his term over the past 12 months. In that column, he talked about the Association’s undertaking of a strategic planning session and his pride in the work of the PPAI Board and staff on the resulting strategic plan. He mentioned a new mission statement and the idea that the plan focused on taking the Association from transactional to relational.

The new mission statement—PPAI is the trusted leader delivering essential knowledge, resources and community to ensure the success of our members and the industry—says a lot, not only about where we are going but perhaps where we’ve been.

As we prepared for the strategic planning session, our session facilitator, Seth Kahan, took the time to talk with members. He participated in focus groups, made phone calls and interacted with members one on one. It was the feedback from these members that let us know we had become the trusted leader. I take great pride in knowing that the organization has positioned itself as such.

But the fact that the phrase is still a part of our mission statement is meant to show that we will not rest on our laurels, and as we move forward we not only fully embrace this title, but we plan to focus on it in the future. We will strive in every aspect of our operation to remain your trusted leader, and in doing so, we will move the organization from transactional to relational.

You may be wondering exactly what that phrase means. I must admit, after the strategic planning session, I had to think about it a bit myself.

It means that our strategic plan will take us beyond simply trying to acquire new members and sell additional benefits. It will focus us on reaching deeper into the members we have and enhancing a deeper relationship.

Let’s consider each of the four goals:

  1. Drive meaningful member value and engagement. This goal says nothing about getting more members. It is, as I like to refer to it, our Love goal. We want our members to love us, to trust us and to engage with us—however you choose to engage with us. Whether we’re talking about super users/brand advocates, or the creation of knowledge communities where content will be king, our focus is value and engagement—and is relational in every sense.
  2. Advocate for the industry. A long-standing goal for the Association, advocacy is something we will continue to execute on your behalf. But what changes with this strategic plan is that we want to build a stronger relationship with you, so that we advocate together. Each of you has an opportunity to be a part of our buyer outreach efforts by getting involved in our Get In Touch! campaign. This million-dollar-plus, five-year campaign, will only see its full potential if we work together. Our efforts on the legislative and product responsibility sides are not dissimilar in that they too will garner the most attention and draw the greatest success when we work together. Stronger relationships between you and your Association will build a stronger industry for the future.
  3. Deliver and leverage strategic foresight. By having a greater understanding of what’s ahead, we can better prepare for our future. This goal looks to find and track emerging trends that will or could have an impact on our industry. It’s not just looking at what disruptors might be coming our way and the implication of such, but what opportunities are being created for the industry by these trends.
  4. Manage an efficient and progressive organization. How do we retool PPAI to deliver second-to-none member experiences, interaction and engagement? This might be a deeper dive into technology to enhance member interaction with the Association or developing more personalized relationships with each of our members—basically allowing you to customize your PPAI membership in a way that best meets your needs.

Transactional to relational. You see, no mention of acquiring more members, selling more booths or anything that is transactional. Those may be a byproduct of this strategic plan, and I hope that they are, but it is not our focus. You loving this organization is our goal.

Want more information on this and engaging with PPAI? Call me at 972-258-3050. I’d enjoy sharing with you.

#GetInTouch! Campaign News | U.S. Calls In Promo Industry To Raise Its Profile | Guest Post

I am pleased to share with you this Product Media article excerpt reprinted courtesy of the British Promotional Merchandise Association covering PPAI’s new industry branding campaign, Get In Touch!

We are excited to see the Get In Touch! campaign getting international attention. Designed for the entire promotional products industry, we hope to see Get In Touch! take hold around the world and become a global movement.

Paul

~~~

I am delighted that my good friend Paul Bellantone, and PPAI Chair of the Board, Tom Goos are speaking at the bpma Education Day at Silverstone, UK in September.  I think it’s really important that the promotional products industry works together around the globe to support each other, whether on end buyer campaigns like the #GetInTouch! campaign, product safety, research, education or best practices.

Gordon Glenister, bpma Director General

GIT - BPMA article image

Much like the work of the British Promotional Merchandise Association (bpma), the Promotional Products Association International’s (PPAI) core mission is to grow and protect the promotional products industry and enhance the professionalism and success of its members. To this end, PPAI has developed and delivered initiatives like Product Safety Aware, MAS+, MAS and CAS professional development industry certifications, as well as Promotional Products Work! Week which I know has also become a successful initiative for bpma members in the UK.

For its latest programme to drive growth and success, PPAI will officially launch the industry branding initiative, the #GetInTouch campaign, this month in conjunction with Advertising Week in New York City.

The #GetInTouch campaign was introduced by PPAI chair of the board, Tom Goos, MAS, and me at The PPAI Expo 2016. It is a five-year, multi-million dollar, industry-wide initiative targeting advertising buyers. It is designed to increase awareness and enhance the perception of the promotional products industry as well as communicate the benefits of working with promotional consultants. The overall goal of the campaign is to direct a larger share of advertising dollars to our industry.

Celebrate success

#GetInTouch, a joint initiative between PPAI and the membership, is important to the promotional products industry because, for too long, it has been an afterthought for many advertisers. It is seen as a medium of fun and useful ‘stuff’ that is not always recognised for its proven value and strengths. The industry knows, understands and communicates the power of promotional products, but it’s high time the rest of the world recognised the advertising power of promotional products and their place in successful advertising campaigns. Our research tells us that as other advertising media struggle to achieve year over-year growth and remain relevant, promotional products are perfectly positioned to grow – and have grown – in an increasingly digital world.

To help us achieve success with this initiative, we’ve partnered with a public relations and branding firm to deliver a creative and impactful campaign that breaks through the advertising clutter to reach and influence advertising buyers, from Fortune 500 companies to smaller local advertisers.

Tom Goos put it best when he said: “For years PPAI has worked on advocating for the industry, but never with a multi-year strategic campaign at this level. Industry promotion has always been bootstrapped with little budget or limited resources. With the launch of the #GetInTouch campaign, the board is saying we want this to be a primary focus and we should put funding and a strategic plan behind it. The board recognises that we are well positioned to capitalise on the changes in marketing and growth of the digital world.”

He added: “PPAI will not be successful if it pursues this initiative alone. It’s going to require companies like mine and yours to participate.”

Get involved

Along with an integrated paid, earned, shared and owned (PESO) strategy that includes major media buys in publications like Advertising Age, digital strategies and possibly an industry spokesperson, the #GetInTouch campaign will feature member kits available for download and customisation, including elements that members will be able to immediately incorporate into their own marketing efforts. The goal is to make sure PPAI members become an integral part of the #GetInTouch campaign.

Complementing the launch of this initiative is a newly redesigned and recently launched website (PromotionalProductsWork.org). It is targeted at advertising buyers, tells a two-part story about the power of promotional products and the importance of working with promotional consultants.

We know that our ability to clearly articulate the power and compelling value of promotional products and of working through promotional consultants is critical to the vitality and vibrancy of our industry. PPAI has a winning plan to reach advertising buyers through the campaign at the national level and will create the tools our members need to get involved and engaged with their customers and prospects.

#GetInTouch will be one of the most significant contributions PPAI has made to the strengthening of the promotional products industry, but as Tom noted, we must engage our members for this initiative to be successful.

Read the entire article here.